Job Title: Head of Quality and Improvement Level: Management
Reports to: Quality and Curriculum Director  Direct reports:  See structure
Location: HarperCo House, Merchant Court, Monkton South Business Park, South Tyneside, NE31 2EX, but with a requirement for national travel and nights away from home


Our mission:

To deliver bespoke training and workforce development solutions

that help businesses and individuals achieve excellence

How this job contributes to our mission

By evaluating and reviewing operational practices through a process of rigorous self-assessment and ongoing quality improvement, linked to curriculum implementation and delivery.

By providing support, direction, challenge and inspiration for your team.

Summary of key responsibilities to support our quality, financial and cultural objectives:


  • Lead the self-assessment review and quality improvement planning processes, including timely, accurate and inclusive completion of the self-assessment report
  • Act as nominee/deputy nominee for all Ofsted inspection purposes
  • Contribute to the production of the annual staff development plan
  • Lead and develop systems to ensure that learners, employers and other key stakeholders are effectively involved in quality improvement through desk and field based activities
  • Manage the processes necessary for the company’s accreditation and reaccreditation in relation to appropriate quality kitemarks
  • Oversee external quality assurance report and action planning process, liaising with operational managers to ensure timely action
  • Carry out performance management interviews, as required, ensuring that actions and attitudes appropriate to positive performance are supported, and that agreed individual performance targets and professional development objectives are implemented
  • Carry out personnel management tasks, as appropriate, including workforce planning, staff selection and recruitment, maintenance of work records and involvement in key staff related procedures
  • Develop excellence in teaching, learning and assessment through quality improvement processes such as classroom observation, course reviews, impact review panels and self-assessment
  • Secure effective quality assurance and audit systems – including appropriate policies and procedures, structures and systems, standards and targets, and monitoring and review processes
  • Monitor the process of teaching and learning observations, including post-observation planning and support leading to tangible improvements for learners, employers and company
  • Attending (and, where appropriate, chairing) working parties, task groups and team meetings
  • Contribute towards and participate in the development of teaching and learning associated with best practice and external frameworks
  • Ensure professional knowledge is current, regularly updated and developed by keeping a continuous professional development log and attending development training as required
  • Any other tasks and responsibilities commensurate with the grading of the position.


  • Monitor and implement the development of innovative curriculum delivery that meets the needs of individual learners, employers and local community
  • Ensure that teaching practice in the curriculum area draws on new approaches and learning technologies to improve success rates and enhance learners’ experience
  • Develop and implement robust systems to monitor and improve learner outcomes including success rates, timely success rates, value added, attendance and punctuality
  • Set operational objectives and agree performance targets with the relevant directorates to secure effective systems and tangible quality improvement across partnership provision;
  • Manage budgets associated with the remit of this post, ensuring that financial targets are achieved.


Assist in and engage with the development of links with industry, regulatory bodies and professional bodies as required

  • Promote equality and diversity strategies across the organisation adhering to best practice
  • Promote and safeguard the welfare of learners across Talent Training, and to help prevent acts of radicalisation and extremism
  • Work closely with local Safeguarding Children and Adults Boards, implementing national best practice
  • Chair and lead the activities of Talent Training’s safeguarding group
  • Promote the company’s core values, strategic objectives, operational targets and business activities, supporting the implementation of its plans, policies and procedures
  • Uphold high standards of professional conduct and practice
  • Act as an ambassador for the company, promoting the company’s mission and values by consistent example both internally and externally
  • Provide routine and ad-hoc reports for the Quality and Curriculum Director as requested.

Knowledge, skills and behaviours

Note: this role may be subject to the receipt of a clear, enhanced criminal records check through the Disclosure and Barring Service, depending on prevailing regulation.


  • A degree or equivalent relevant professional qualification or experience, in a relevant discipline
  • Clear understanding of curriculum management and delivery processes that lead to outstanding status
  • Extensive experience of monitoring quality arrangements in a work based learning setting, graded as good or better
  • Experience of working in a leadership role with colleagues across a commercial entity operating in the WBL environment
  • Excellent interpersonal and communication skills including speaking and listening skills, the ability to communicate clearly, concisely and authoritatively, orally and in writing
  • Ability to interpret figures, statistics, regulations and policies
  • Ability to lead the development of Information and Learning Technologies (ILT) to enhance teaching, learning and assessment
  • Meticulous attention to detail
  • Teaching qualification to at least level 3
  • A detailed knowledge of Ofsted inspection, the Common Inspection Framework, Matrix, Investors in People and other quality kite marks related to the education and training sector
  • The ability to liaise effectively with internal and external business partners, other training providers and external agencies
  • Ability to prioritise and manage own workload effectively
  • Proven ability to react to organisational change quickly and positively
  • Detail understanding of current thinking in relation to teaching, learning and assessment strategies
  • Experience of carrying out observations of teaching, learning and assessment
  • Demonstrable ability of planning for improvement
  • Exceptional organisational and administrative skills
  • A full, clean driving licence and motor insurance to cover business use
  • Ability to work flexibly to meet the needs of the business, which includes having to travel nationally and the occasional night away from home
  • Be able to work as part of a team as well as using own initiative


  • Extensive experience of teaching, learning and assessment in a work-based training provider, graded good or better
  • English and mathematics at a minimum of level 2 or equivalent
  • Ability to employ a range of teaching and learning styles and strategies
  • Understanding of a range of pre-employment programmes
  • Assessor and verifier (IQA) qualifications
  • Managing the provision of Continuous Professional Development across an FE and skills organisation
  • Evidence of contributing to the planning and delivery of innovative curriculum plans and programmes

Review and support

This job description will be used as a basis for any performance related appraisals which will set out agreed performance measures. It will also be reviewed and updated, if required, at that time.  Supporting contractual arrangements can be found in the associated contract of employment.