The Employer: AkzoNobel is a leading global paints and coatings company and a major producer of specialty chemicals. It supplies industries and consumers worldwide with innovative products and is passionate about developing sustainable answers for its customers. Its portfolio includes well-known brands such as Dulux, Sikkens and Eka. With operations in more than 80 countries, it employs 50,000 people around the world and is committed to delivering leading products and technologies to meet the growing demands of our fast-changing world.

Background: AkzoNobel believe that its business will only grow, if its people grow too; that’s why they are committed to investing in their future; AkzoNobel wants every employee to have the opportunity to grow and develop.

The Challenge: AkzoNobel believes the future belongs to those smart enough to challenge it; that real progress belongs to those who not only think with courage, but also have the courage to deliver on the thought. What drives them is knowing, ‘what is good for the customer today is not necessarily good enough for them tomorrow’; what excites them is asking the unasked question; what inspires them is seeing the opportunity others cannot; and, what unites them is the intelligence to deliver what others have not. Talent Training was asked to design a bespoke programme that puts the customer at the very heart of its delivery, focussing production staff on the ultimate and immediate customer; where the immediate customer is often a colleague.

The Solution: A bespoke training programme wrapped around the Level 2 Certificate in Customer Service has been designed to instil in staff the importance of challenging themselves, and their colleague customers, to look at things differently. The programme is underpinned by the need to ensure AkzoNobel staff ‘get it right first time’, and deliver excellence in everything they do, using team work and initiatives such as Quality Circles.

The Location: All training and support is being delivered at AkzoNobel’s site on Humberside.

David Harper’s view: We started working with this high-quality employer in early 2014 and we can already see positive outcomes from this new programme. AkzoNobel is clearly a ‘world class’ organisation in so many ways and to be involved in any way is a massive compliment to everyone involved with Talent Training.