“Stobart Group values highly its ongoing working relationship with Talent Training. We find their approach inspirational in working with employers to design training and development programmes that really work for us. Their ‘can do’ attitude has also helped us navigate the sometimes complex world of government funding” Kate Willard Corporate Affairs Director and Assistant Company Secretary of Stobart Group

The Employer: Famous for its fleet of green and white lorries, all carrying girls’ names, Stobart Group Ltd is a large British infrastructure and support services company, with interests in Energy, Rail, Aviation, Investments and Brand Promotion (including Legal Services), through operations in the United Kingdom and Ireland.  The company is registered in Guernsey but has its operational head office in Carlisle, Cumbria which it hopes to re-locate to a new, purpose-built building at Carlisle Lake District Airport, where it owns a 150-year lease expiring in 2151.

Background: Having delivered a variety of NVQs and apprenticeships since 2010, primarily focused on Stobart’s warehouse operations, Talent was asked to design a Customer Service training programme for 2013/ 2014, to run in parallel to a series of warehouse and storage specific apprenticeship courses.

The Challenge: The myriad differences between the differing trading operations, and the roles of the individuals within each different business, resulted in the need to design and tailor the programmes with the specific personal needs of each and every individual at the forefront of our work; add to this the fact that Stobart operates throughout the United Kingdom, 24 – 7, and this became a challenge on many levels.  The ‘challenge’ was willingly accepted and planning work commenced during May 2013.

The Solution: For the Customer Service exercise, a four part programme was designed with each training day split into four components, two generic and two job role specific.  The successful Warehouse & Storage programmes of the previous years were extended to incorporate job role specific training in the fields of Health & Safety and Materials Handling. All of the programmes incorporate an employer specified project.  All of the programmes garnered praise from Ofsted during November 2013.

The Location: All training and support was delivered on site at Stobart’s facilities across England, from Southend up to Carlisle.

David Harper’s view: “Working with Stobart is an honour and a pleasure. Everyone involved in the programmes, both from our team and from Stobart, enjoys the challenges and everyone clearly benefits.  From our initial involvement in the delivery of a limited number of non-vocational qualifications to warehouse personnel, we have now developed our partnership with Stobart to one involving discussions with government agencies, focussed on addressing clear training needs within the sector as a whole.  It is this type of partnership arrangement which we want to develop with all of the employers with whom we are delighted to work.”


”Learning resources and workbooks are tailored closely to learners’ work environments. Talent’s staff continuously improve these in close partnership with employers. The dialogue between Talent and employers is a particular strength of the provision.”
“Talent plays a significant role in the development of strong strategic partnerships in industry. It works closely with successful, high-profile companies, developing workforce skills in the logistics, transport and supply chain industries.”